Shipping policy

Thank you for shopping at Welnorivaee!

We are committed to processing your orders carefully and delivering your purchases as smoothly as possible.

Please review our shipping information below.

1. Order Processing Time

All orders are generally processed within 1–3 business days after payment confirmation.

Please note:

• Orders are not processed or shipped on weekends or public holidays.

• Processing times may be slightly longer during major sales events or peak shopping seasons.

• Orders may require additional processing time if payment verification or address confirmation is needed.

Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.

2. Shipping Destinations

We ship to eligible destinations displayed at checkout.

Available delivery locations may include the United States, Australia, and other supported international destinations.

PO Box and APO/FPO/DPO addresses may be accepted where supported by the selected shipping carrier and service.

Please ensure that your delivery address is complete and accurate before submitting your order.

3. Shipping Rates

Shipping costs are calculated based on the destination, shipping method, and order details.

The applicable shipping charges will be displayed during checkout before payment is completed.

Any free shipping promotions will be subject to the conditions stated in the relevant promotion.

4. Estimated Delivery Time

Estimated delivery times may vary depending on the destination and shipping service selected.

Delivery estimates, where available, will be displayed during checkout or communicated through your shipping confirmation.

Please understand that delivery times are estimates and are not guaranteed.

Factors that may affect delivery include:

• Carrier delays

• Customs inspections and clearance

• Severe weather conditions

• Public holidays

• Peak shopping seasons

• Other circumstances beyond our reasonable control

5. Order Tracking

Once your order has been shipped, tracking information will be sent to your email address when available.

Please allow some time for the carrier's tracking system to update after dispatch.

If your tracking information has not updated for an extended period, please contact us at support@welnorivaee.com.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these additional charges are the responsibility of the customer.

Customs clearance procedures may also affect delivery times.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately.

We will make reasonable efforts to update the address before the order is dispatched. However, we cannot guarantee changes once an order has entered the shipping process.

8. Delayed or Missing Packages

If your package appears delayed, please check the tracking information first.

If the tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, or your local carrier.

If you still cannot locate your package, contact our customer support team for assistance.

If we are unable to ship your order within the promised timeframe, we will provide appropriate notice and options in accordance with applicable law, including cancellation and refund where required.

9. Contact Information

If you have questions about shipping, tracking, or delivery, please contact us:

Store Name: Welnorivaee
Website: https://welnorivaee.com
Email: support@welnorivaee.com

We aim to respond to all shipping inquiries within 1–2 business days.

Thank you for choosing Welnorivaee!