Return policy

At Welnorivaee, we want you to feel confident when shopping with us. If something isn't quite right, we're here to help.

1. Return Period

We offer a 14-day return period.

You may request a return within 14 calendar days from the date your order is delivered.

Please contact our customer support team before sending any items back.

2. Return Eligibility

To qualify for a standard return, items should meet the following conditions:

• Items must be unworn, unused, and unwashed.

• Original product tags should remain attached.

• Items should be returned in their original packaging where reasonably possible.

• Items must be in their original condition without damage caused by use.

These conditions apply to voluntary change-of-mind returns and do not restrict any statutory rights relating to faulty, defective, or incorrectly supplied products.

3. Free Returns

We offer free standard returns for eligible items within the 14-day return period.

Please contact us at support@welnorivaee.com to request return instructions.

Our support team will provide a return shipping label or arrange an appropriate return method.

Please do not send items to an address without receiving return authorization and instructions from our team.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the problem, if applicable

We will review your request and arrange an appropriate solution, which may include a replacement, refund, or another remedy available under applicable consumer protection laws.

You will not be charged return shipping costs for confirmed incorrect or defective items.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the refund approval status.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to be processed after approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item for another size or product, please contact our customer support team.

Exchanges are subject to product availability.

If an exchange cannot be arranged, our team will explain the available return and refund options.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered the shipping process.

Once an order has been shipped, it generally cannot be cancelled, but you may request a return in accordance with this policy and applicable law.

8. Non-Excludable Consumer Rights

This Return Policy does not exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Customers may be entitled to additional remedies for products that are faulty, defective, unsafe, or not as described.

9. Contact Us

For all return, exchange, and refund inquiries, please contact:

Email: support@welnorivaee.com
Website: https://welnorivaee.com

Our team aims to respond within 1–2 business days.

Thank you for shopping with Welnorivaee!